Resident Benefits

Experience a Better Way to Rent with DMG

Effective October 1, 2025 – Required for All New Leases and Renewals

At DMG Real Estate Services, we believe renting a home should be simple, reliable, and rewarding.

Our Resident Benefits Package (RBP) bundles valuable services that make everyday living easier — from faster maintenance response times to convenient filter deliveries and built-in peace of mind through required liability coverage.

It’s more than a list of features — it’s our commitment to raising the standard of living for our residents across Norman, Moore, and the greater Oklahoma City area.

Everything You Get in One Easy Program

1. 24/7 Maintenance Support

   Life doesn’t wait for business hours — and neither do we.
   You’ll have around-the-clock access to our emergency maintenance hotline, plus easy online work order submission through your Resident Portal.
   We respond fast (typically within 24 hours) to protect your comfort and your home.
   

2. Scheduled HVAC Filter Delivery

   Breathe easier and save on utilities.
   Fresh, properly sized filters are shipped straight to your door every 90 days.
   Cleaner air, lower energy bills, and longer HVAC life — it’s one small change that makes a big difference.

3. Online Resident Portal

   Manage your home from anywhere:

   • Pay rent automatically or by card
   • Track maintenance requests
   • Access lease documents and statements
   • Upload proof of renter’s insurance

   Your entire housing experience — organized and stress-free.

4. Utility Concierge Service

   Move-in made simple.
   We help connect your utilities in one quick call so you can focus on unpacking, not hold times.

5. Renter’s Insurance Compliance (Required January 2026)

   Protecting your home starts with protection for you.
   Every household must maintain at least $100,000 in liability coverage.
   You can:

   • Upload your own policy through AppFolio — simply include DMG Real Estate Services as an Additional Interested Party, or
   • Be automatically enrolled in a third-party liability program that meets lease requirements.

     DMG does not sell or underwrite insurance. All coverage, claims, and terms are handled by the independent provider.

   Want personal property protection? We recommend a full HO-4 renter’s policy for your belongings.

6. Credit Reporting (In Development)

   Soon, your on-time rent payments will help you build credit!
   DMG is partnering with national credit bureaus to report positive payment history — helping residents establish stronger financial futures.

7. Insurance Partnerships (In Development)

   We’re working with licensed insurance carriers to offer DMG residents access to competitive rates and quality coverage options — available beginning in 2026.