Resident FAQs

Welcome to the DMG Real Estate Services Resident FAQ.

Whether you’re preparing to move in, requesting maintenance, or renewing your lease — this page answers the most common questions about living in a DMG-managed home.

Getting Started

• How do I apply for a property?

  Visit our listings at Rentals page and click “Apply Now.” Applications are processed securely through our AppFolio portal. You’ll need to provide:

  • Photo ID
  • Proof of income (typically 3× monthly rent)
  • Rental history and references
  • Pet information, if applicable

  Application fees are non-refundable once screening begins.

• What is DMG’s screening process?

  We perform a comprehensive background check that includes:
  

  • Credit and payment history
  • Income and employment verification
  • Criminal background review (per fair housing guidelines)
  • Rental references and eviction search

  Our goal is to ensure a safe, stable environment for all residents.

• How long does it take to get approved?

  Most applications are processed within 2–3 business days once all documents are received.

Move-In Process

• When will I get my keys?

  Keys are available once all lease documents are signed, move-in funds are paid, and proof of renter’s insurance (or RBP enrollment) is verified.

• What do I need to set up before move-in?

  • Utility connections (see our Resident Resource Page for links)
  • Renters insurance or enrollment in the Resident Benefits Package
  • Scheduling your move-in inspection and key pickup with your DMG representative

• Will my home be clean when I move in?

  Absolutely. Each home undergoes a professional cleaning and inspection before new residents take possession.

Payments & Accounting

• How do I pay rent?

  Rent is due on the 1st of each month and can be paid:

  • Online through your AppFolio Resident Portal
  • By electronic bank draft (ACH) or debit/credit card
  • By mailed or dropped-off check (if necessary)
  • Pet information, if applicable

  Late fees apply after the 5th day of the month per your lease.

• Can I set up automatic payments?

  Yes! You can enroll in AutoPay within your AppFolio portal to ensure your rent and RBP are paid on time every month.

• How do I access my statements and ledger?

  All statements and payment history are available 24/7 through your AppFolio Resident Portal.

Maintenance & Repairs

• How do I submit a maintenance request?

  Log into your AppFolio Resident Portal and click “Request Maintenance.”
  Describe the issue in detail and include photos if possible.

• What if I have an emergency after hours?

  Call our 24/7 Maintenance Line at 405.364.4114.
  
  Emergencies include:

  • Active water leaks or flooding
  • No heat or AC in extreme temperatures
  • Electrical hazards
  • Fire, gas smell, or unsafe conditions
    (Always call 911 for life-threatening emergencies)

• Who pays for maintenance?

  Normal wear-and-tear repairs are covered by the owner.
  Resident-caused damages or neglect (e.g., clogged drains from improper use, lost keys, or pest issues due to cleanliness) may be charged back to the resident.

• Can I use my own contractor?

  No. All work must be coordinated through DMG’s approved vendor network to maintain quality and warranty coverage.

Pets

• Does DMG allow pets?

  Most DMG homes are pet-friendly!
  All pets must be screened through our online pet screening platform.

• Are there pet fees or deposits?

  Yes — approved pets are subject to a pet rent charge per month, which replaces large upfront deposits.
  Service and emotional-support animals are always accommodated per fair housing law.

Lease

• How long are DMG leases?

  Most leases are 12 months, though some homes qualify for extended terms (14-24 months) or short-term corporate housing arrangements.

• How will I know when it’s time to renew?

  You’ll receive a renewal notice roughly 60 days before lease expiration.
  We’ll include new lease terms and any RBP updates.

• Can I go month-to-month after my lease ends?

  In most cases, yes — with an increased monthly rate. Please contact your property manager for availability.

Resident Benefits Package (RBP)

• What is the RBP?

  The RBP is a required program that includes air-filter delivery, 24/7 maintenance, online portal access, and liability insurance compliance — all designed to improve your living experience and protect your home.
  
  Learn more on our Resident Benefits Page.

Move-Out Process

• How do I give notice to move out?

  Submit written notice at least 30 days before your lease end date through your AppFolio portal or by email to your DMG manager.

• What do I need to do before moving out?

  • Remove all personal items and trash
  • Clean thoroughly (floors, appliances, bathrooms)
  • Replace light bulbs and air filters
  • Return all keys and remotes to DMG
    A full move-out checklist is available from your manager or in your lease documents.

• When will I get my security deposit back?

  Security deposit refunds are processed within 45 days of move-out per Oklahoma law.
  You’ll receive an itemized statement if any deductions are made.

Community Resources

• Looking for city links, utilities, or things to do?

  Visit our Resident Resource Page for:
  

  • City and utility setup guides
  • Local restaurants and entertainment
  • School district links
  • Parks and recreation highlights
  • Transportation and local contact info